Frequently Asked Questions
Although you can order as a guest, having a Alezem Beauty account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.
To create your very own Alezem Beauty Online Account, follow these simple instructions:
In case you forgot your password, please follow the below steps:
Go to ‘Login’ and provide your credentials, click on ‘Edit’ at the address tab to enter your new address.
Your order history will be available on your Dashboard on your Account page
Once you have added all your desired items to your shopping cart, follow these instructions:
To Order as a Guest:
To order with Alezem Beauty Account:
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92-3111137848 to confirm your order.
In case your order is not complete or any product is broken or faulty, please contact immediately with our customer service number +92311117848. The missing/broken product will be shipped again after you send us the picture of the broken product immediately after receiving the order.
No, an item will only be reserved for you after you have confirmed your order at checkout.
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +923111137848
The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.
Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. For further support you can contact +923111137848
Unfortunately, we do not offer store pickups yet.
What payment options do I have?
Is it safe to use my credit/debit card to make payments?
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
What should I do if my payment fails?
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on email@example.com or give us a call on +923111137848 with your order number for any clarification.
To avail COD, please follow these instructions.
For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
To redeem a promotional code, simply type in or copy the code into the ‘discount code’ text bar on the checkout page.
Unfortunately, for logistical reasons, we only accept cash for COD orders.
No, you need to pay only the full amount in cash once your parcel is delivered to you.
Currently the delivery is available within Pakistan only which can take between 1-3 working days. Orders are processed within 24 hours and are generally scheduled for delivery the following working day.
Alezem Beauty provides shipping nationwide with a minimal charges of PKR150 regardless of the order size.
For all orders, shipping charges are mentioned separately as part of the order on the check-out page. Final amount charged will include shipping charges.
On dispatch, you will be provided a Tracking ID for your order through SMS. The SMS will be sent by the courier who will be delivering your order. In order to track the order, you can simply visit the below link and check the status of your website by providing your tracking number which you have received via SMS. https://www.tcsexpress.com/
We use TCS Courier services.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure complete address and mobile number while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +923111137848 and check if your order has been dispatched or not.
Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.
All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.
Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.
In case of such a mishap, please call Customer Care at +92 3111137848 and they will aid you in rectifying your transaction records and issue a refund. Please note that you may have to divulge personal card information.
In case you receive a different shade or product which you have ordered or the product is broken, please call our support +92311113784, or support team will accommodate you fully.