Shipping policy
Last Updated: July 2026
This Shipping Policy governs the processing, shipment, and delivery of orders placed through Alezem. By placing an order on our website, you agree to the terms outlined below.
Shipping Charges
• Free Standard Shipping is available on all orders above PKR 7,600.
• Flat Shipping Rate: PKR 200 on orders below PKR 7,600.
Order Processing
• Orders are processed within 1 business day (Monday to Saturday), excluding Sundays and public holidays.
• Orders placed after business hours, on Sundays, or on public holidays will be processed on the next available business day.
• Once an order has been dispatched, customers will receive shipment confirmation and tracking information via email, SMS, or WhatsApp, where applicable.
Delivery Time
Alezem partners with reputable courier providers, including PostEx, to ensure reliable nationwide delivery.
Estimated delivery times are as follows:
• Major Cities: 2–3 business days.
• Other Cities & Remote Areas: 3–5 business days.
Delivery timelines are estimates only and may vary depending on the destination, courier operations, or other external factors.
Delivery Coverage
Alezem currently delivers to all serviceable locations within Pakistan.
If a delivery address falls outside a courier partner's service network, the customer will be contacted to discuss available delivery options before the order is dispatched.
Cash on Delivery (COD)
Cash on Delivery (COD) is available for most serviceable locations across Pakistan.
To maintain order security and prevent fraudulent transactions, Alezem reserves the right to verify orders prior to dispatch. For selected high-value orders or where additional verification is required, Alezem may request a partial advance payment before shipment.
Order Tracking
Tracking information will be provided once an order has been dispatched, enabling customers to monitor the delivery status of their shipment.
Customers requiring assistance with tracking may contact Alezem's customer support team.
Delivery Delays
While every reasonable effort is made to deliver orders within the estimated timeframe, delivery schedules may be affected by circumstances beyond Alezem's reasonable control, including but not limited to:
• Severe weather conditions.
• Public holidays.
• Road closures or civil disturbances.
• Courier operational delays.
• Natural disasters or other force majeure events.
Alezem shall not be held liable for delays resulting from third-party courier services or circumstances outside its reasonable control.
Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
If shipping details need to be updated after an order has been placed, customers should contact Alezem as soon as possible. While every reasonable effort will be made to accommodate such requests, modifications cannot be guaranteed once an order has been processed or dispatched.
Promotional Periods
Processing and delivery times may be extended during promotional campaigns, seasonal sales, product launches, public holidays, or other periods of exceptionally high order volume.
Amendments to this Policy
Alezem reserves the right to amend or update this Shipping Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this page.
Contact Information
For enquiries relating to shipping or delivery, please contact:
Email: info@aleezambeauty.com
Phone: +92 311 1137848